FAQ

How do I know which food is best for my pet?

Choosing the right food depends on your pet’s age, breed, activity level, and any specific health needs (like food sensitivities or allergies). We recommend consulting with your veterinarian for personalized advice. Our product descriptions and ingredients lists also help guide you in choosing the best food for your pet.
Is your pet food suitable for pets with allergies or sensitivities?

Yes, many of our products are designed for pets with food allergies or sensitivities. We offer grain-free, gluten-free, and limited-ingredient diets that minimize the risk of allergic reactions. Check the product label for specific ingredients that may trigger sensitivities.
Can I switch my pet’s food?

Yes, you can transition your pet to a new food, but it’s important to do so gradually. Start by mixing a small amount of the new food with your pet’s current food, and slowly increase the proportion over a 7-10 day period. This will help avoid digestive upset.
Do you offer any treats or supplements for pets?

Yes, we have a selection of pet treats, including healthy chews, biscuits, and jerky, as well as dietary supplements to support your pet’s health, such as joint supplements, probiotics, and vitamins.
What should I do if my pet doesn’t like the food?

Every pet is unique, and some may take time to adjust to a new food. We recommend gradually transitioning to the new food and offering it in a consistent feeding routine. If your pet still doesn’t like the food after a trial period, we may be able to offer a replacement. Please contact our customer service team for assistance.
Do you offer a satisfaction guarantee?

Yes, we stand behind the quality of our products. If you’re not satisfied with your purchase, please reach out to our customer service team within 30 days of receiving your order. We’ll help you with an exchange.
Do you offer international shipping?

Currently, we offer shipping within India only. However, we are working to expand our shipping options and hope to offer international shipping in the future. Stay tuned.
How do I store pet food properly?

Store pet food in a cool, dry place, and keep the bag tightly sealed to maintain freshness. For wet food, refrigerate any unused portions in an airtight container and use them within 2-3 days. See product label for more details.
Do you offer organic pet food?

Yes, we offer a range of organic pet food options that are free from synthetic pesticides, fertilizers, and artificial additives. Check the product descriptions for certification details.
What types of pets do you offer treats for?

At Mitts Food, we offer treats for dogs, cats, (birds, small animals, and reptiles, Coming Soon). Our treats are carefully crafted to cater to the unique dietary needs of each pet.
Can I buy in bulk or subscribe for regular deliveries?

Yes, we offer bulk purchasing options and subscription services. You can set up a regular delivery schedule to ensure you never run out of food for your pet. Subscriptions come with discounts and the convenience of automatic shipping.